Return and Exchange Policy

Return requests apply to Ready-To-Sniff or Ready-To-Ship items only. If you believe you received an incorrect item or a defective product, you must email somethingscented2024@gmail.com within seven days of delivery and include photo or video proof. Your request will be reviewed, and if approved, a refund, exchange, or store credit will be issued at the shop’s discretion based on the nature of the issue.

The following do not qualify as defects and are not eligible for refund or replacement:

• Scent strength or personal fragrance preference
• Handmade variations such as frosting, mica patterns, color changes, or texture differences
• Melt pool differences or wick behavior that does not render a candle unsafe
• Weather-related issues such as sweating, frosting, or melting
• Postal delays or lost packages
• Damage caused by improper use or failure to follow candle-care guidelines

Sale items are final sale and not eligible for returns, refunds, or exchanges.
Custom and preorder items are also final sale and not eligible for return, refunds or exchanges.